Terms and Conditions of Sale

SAS SOUBISE — Event Catering

These terms apply exclusively to professional clients and public-sector organisations.

1. Service Provider Details

These Terms and Conditions of Sale, hereinafter referred to as the “Terms”, are issued by:

SAS SOUBISE

Simplified joint-stock company (société par actions simplifiée) with share capital of €50,000

Registered office: 4 rue de Ridder — 75014 Paris, France

Paris Trade Register (RCS): 513 825 935

SIRET: 513 825 935 00036

EU VAT number: FR86513825935

Email: contact@soubise-event.fr

Telephone: 09 81 77 79 37

SAS SOUBISE carries on business as an event caterer and event services provider, serving professional clients and public-sector organisations.

2. Purpose and Scope

These Terms govern all services provided by SAS SOUBISE, including breakfasts, coffee breaks, cocktail receptions, buffets, business lunches, meal trays and lunch boxes.

They apply exclusively to professional clients and public-sector organisations, unless otherwise agreed in writing.

Where a service is performed under a public procurement contract, a framework agreement or a specific contract, the terms of that contract take precedence over these Terms to the extent of any conflict.

3. Quotation and Order Confirmation

Each service is the subject of a detailed quotation setting out, in particular, the nature of the service, quantities, number of guests, times and price.

Unless the quotation or contract provides otherwise, an order becomes binding upon receipt by SAS SOUBISE of:

• the signed quotation bearing the notation ‘Approved’;
• or, for public-sector organisations and relevant clients, a purchase order matching the accepted quotation.

Any modification requested after an order has been confirmed is subject to SAS SOUBISE’s agreement and may result in a revised price.

4. Prices

The prices applicable are those set out in the quotation accepted by the client.

Prices are expressed in euros both exclusive and inclusive of applicable VAT.

Any legally applicable change in the VAT rate may be passed through to the VAT-inclusive total without constituting a change to the agreed VAT-exclusive price.

Delivery charges, staffing costs, collection fees and any other ancillary services are itemised in the quotation and are not included in the price of the catering service unless expressly stated.

5. Invoicing and Payment

Unless the quotation specifies otherwise or specific rules applicable to public-sector organisations apply, invoices are issued on the date of the service or upon its full completion and are payable on receipt or within any contractually agreed period.

Accepted payment methods include:

• bank transfer;
• credit or debit card.

Unless the quotation expressly provides otherwise, no deposit is required.

For professional clients subject to private law, any sum not paid by its due date shall automatically, without prior notice, bear late-payment interest at the statutory rate in force increased by five percentage points.

A fixed-sum indemnity of €40 for recovery costs shall likewise be automatically payable by any professional client subject to private law in the event of late payment.

For public-sector organisations and services under public procurement contracts, payment periods, late-payment interest and indemnities are governed by the rules applicable to public procurement.

6. Changes to Guest Numbers

Any change to the number of guests or the scope of the service must be notified to SAS SOUBISE as soon as possible.

Acceptance of such a change depends, in particular, on the date of the request, supplies already procured, available production capacity and the time required.

Any increase in guest numbers or quantities may give rise to an additional charge.

A late reduction in guest numbers may not result in a corresponding reduction in the amount invoiced, in particular where supplies have already been procured.

7. Cancellation by the Client

An order may be cancelled free of charge provided that SAS SOUBISE receives the cancellation request at least:

• 48 business hours before the start of the event for an event for 50 guests or fewer;
• 72 business hours before the start of the event for an event for more than 50 guests.

Saturdays, Sundays and public holidays are not counted as business days for the purpose of calculating these periods.

Where cancellation occurs after these deadlines, SAS SOUBISE may invoice all or part of the service amount, having regard in particular to purchases and costs already incurred.

Where a public procurement contract or a specific agreement provides for different cancellation terms, those terms shall take precedence over the provisions of this clause.

8. Delivery and Timings

SAS SOUBISE organises its delivery rounds with a view to meeting the times or time slots agreed with the client.

Given in particular the traffic conditions in the Paris region, traffic restrictions, access constraints specific to each address and the inherent uncertainties of delivery in a dense urban environment, SAS SOUBISE cannot guarantee absolute adherence to a specific delivery time.

Where timing is critical to the running of the event, the client must inform SAS SOUBISE at the time of placing the order so that an appropriate solution can be proposed.

Certain items that can be stored under suitable conditions, in particular meal trays, lunch boxes and dry or ambient-stable goods, may be delivered before the agreed time.

Such early delivery does not constitute a failure to perform, provided that the items can be stored and consumed in satisfactory conditions.

The client must provide before the service all information necessary for delivery: precise address, building reference, access codes, on-site contact, times and access constraints.

SAS SOUBISE shall not be liable for any delay directly caused by incorrect or incomplete information provided by the client or by the absence of the expected on-site contact at the time of delivery.

9. Set-Up and Installation

Where set-up or installation is included in the quotation, it is carried out by SAS SOUBISE in accordance with the agreed arrangements and time slots.

The client must ensure access to the premises and the necessary spaces sufficiently in advance to allow set-up to be completed as agreed.

Any delay in making the premises, furniture or necessary equipment available may result in a delayed set-up and may render the client liable.

10. Service Staff

Unless the quotation provides otherwise, the minimum service periods are as follows:

• 2 hours minimum for breakfasts, coffee breaks and snacks;
• 2 hours 30 minutes minimum for cocktail receptions and buffets.

The scheduled times and number of staff members are set out in the quotation.

Any extension requested by the client or made necessary by the running of the event may give rise to an additional charge.

11. Equipment and Collection

Where equipment belonging to SAS SOUBISE is left on the client’s premises after a service, it will be collected within the period agreed at the time of ordering or as stated in the quotation.

The client undertakes to keep such equipment under normal conditions and to provide access to the premises for collection at the agreed date and time.

SAS SOUBISE does not routinely charge for accidental breakage or minor damage arising from normal use.

In the event of loss, disappearance, non-return or abnormal damage to equipment attributable to the client, the replacement value of the equipment concerned may be invoiced.

12. Allergens and Dietary Requirements

Allergen information for the products included in a service is available at:

https://app.soubise-traiteur.com/allergenes

The client can access allergen information relevant to their service by entering their quotation number.

SAS SOUBISE can offer, depending on the service, vegetarian alternatives and accommodate certain dietary requirements linked to religious convictions or declared preferences.

The client must notify SAS SOUBISE of any known allergy or dietary constraint as early as possible and, where possible, at least 48 hours before the service.

As products are prepared, handled and stored in environments that may be shared with other preparations, SAS SOUBISE cannot guarantee the complete absence of allergen traces in its products.

It is the client’s responsibility to pass on the allergen information made available to the guests concerned and to ensure that they are informed before consuming any food.

13. Storage and Consumption of Products

Meal trays and lunch boxes are intended to be consumed on the day of delivery and must be kept refrigerated (between 0 °C and 4 °C) until consumed.

From the moment of handover to the client, the client is responsible for ensuring that the products are stored correctly.

Products presented as part of a buffet, cocktail reception, breakfast, coffee break or snack are intended to be consumed during the service.

Unless SAS SOUBISE expressly indicates otherwise, food items that have been displayed during a service must not be kept or consumed after the service has ended.

SAS SOUBISE strongly advises against storing or subsequently consuming food items for which the cold chain has not been maintained.

14. Alcoholic Beverages

Where the service includes alcoholic beverages, their provision and consumption must comply with applicable French regulations, including the prohibition on serving alcohol to persons under the legal drinking age.

Where beverages are handed over to the client or left at the client’s disposal without SAS SOUBISE providing serving staff, the client is solely responsible for compliance with these rules and for ensuring they are observed by their guests.

Where beverages are served by SAS SOUBISE staff, each party remains responsible for its own legal obligations.

15. Claims

Any complaint relating to the performance or apparent conformity of a service must be notified to SAS SOUBISE as soon as possible and, where possible, within 48 hours of completion of the service.

The complaint should be accompanied, where possible, by information, photographs or other supporting evidence enabling its merits to be assessed.

Claims may be sent to:

contact@soubise-event.fr

This notification period does not deprive the client of any rights or remedies available to it under French law, including statutory conformity guarantees.

16. Liability

SAS SOUBISE is liable for the proper performance of the services entrusted to it under the conditions set out in the quotation and in these Terms.

SAS SOUBISE shall not be liable where non-performance or delay is directly caused by:

• incorrect or incomplete information provided by the client;
• the absence of the expected on-site contact at the time of delivery;
• access difficulties or restrictions at the venue that are beyond SAS SOUBISE’s control;
• delay in making a room, furniture or necessary equipment available;
• the client’s failure to comply with storage requirements after handover;
• or an event constituting force majeure within the meaning of French law.

Nothing in these Terms seeks to exclude any liability that cannot lawfully be limited or excluded.

17. Force Majeure

Neither party shall be liable for any failure resulting from a force majeure event within the meaning of Article 1218 of the French Civil Code, including: natural disaster, epidemic, act of war or terrorism, governmental decision, or failure of a transport network or infrastructure essential to the performance of the service.

In the event of a temporary impediment, the parties shall seek to agree whether the service can be rescheduled or adapted.

In the event of a permanent impediment, the consequences of cancellation shall be determined in accordance with applicable statutory provisions.

Purchases, costs or commitments definitively incurred before the force majeure event occurred may be taken into account in making that determination.

18. Governing Law and Disputes

These Terms and all services provided by SAS SOUBISE are governed by French law.

In the event of a dispute, the parties shall first seek to reach an amicable resolution.

Failing an amicable resolution, any dispute shall be brought before the competent court in accordance with the applicable rules of jurisdiction, in particular the competent court within the jurisdiction of Paris for disputes involving professional clients.

For services performed under public procurement contracts, the legal rules, procedures and courts provided for under public procurement law shall apply.

19. Acceptance and Applicable Version of the Terms

Signing a quotation or submitting a purchase order constitutes acceptance of these Terms and Conditions of Sale in the version in force at the date of that acceptance.

Specific terms set out in a quotation, public procurement contract or other specific agreement take precedence over these Terms in the event of any conflict.

The Terms applicable to a service are those in force at the date of acceptance of the quotation or order.